Track the status of your payment

Your payment never gets lost. However, different situations may occur that result in your payment not being reflected in your account, whether your bank´s connection with SPEI® has a problem, the connection with your bank´s website failed, or the bank that received the payment did not respond in a timely manner.

Banco de México and the personnel in charge of SPEI® conduct multiple actions to make sure that the system is always available; they have designed two mechanisms through which you can track your payments and electronic transfers made with SPEI®:

1. Consult the status of your payment: You can monitor the status of any payment you made through SPEI, when you have a reference number or a payment search code and the name of the bank through which you conducted the SPEI® operation and the name of the bank to which the payment was intended to be made.

2. Electronic Payment Receipt (CEP): You can obtain an electronic document to back up the realization of your payment through SPEI®, when you have a reference number or payment search code, the name of the bank through which you conducted the SPEI® operation, the name of the bank to which the payment was intended to be made, the number of the account to which you sent the payment and the payment amount.

To conduct any of these searches, please use the following link:

• Electronic Payment Receipt (CEP) for SPEI® users (available only in Spanish)

In addition, if your payment is not displayed, you can verify the connection status of SPEI® participants (sender or receiver).

• Verify connection to SPEI® (available only in Spanish)

If you want to know more about SPEI®, please visit:

• Interbanking Electronic Payment System (SPEI®)